FREQUENTLY ASKED QUESTIONS
When do you start working on my project?
We will start working on the project as soon as we receive the payment and filled questionnaire.
How long does it take before I can see the initial concepts?
Custom logo design work begins as soon as payment is received. Once the process is started the initial concepts will be delivered within 2 business days.
How will I receive the initial drafts ?
The initial concepts will be deliverd to you via email.
What will be the file format(s) for initial concepts ?
The initial concepts will be delivered as PNG images. All the concepts will be named properly so as to easily distinguish and identify a perticular revision.
How many concepts will I receive ?
The number of concepts depends on the type of package you choose. We offer a minimum of 3 logo concepts. Please visit our Packages and Pricing section for more details on this.
From the submitted concepts howmany designs can I choose ?
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How many revisions will you offer for the selected concepts ?
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What if I don't like any of the concepts provided?
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How long will it take to get the revised concepts ?
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What if I like more than one concepts ?
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Are you able to work based on my drawings ?
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Can you redesign my existing logo ?
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In what all file formats will I get the final logo design ?
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What is the normal turnarround time for a logo project ?
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Will you be working on weekends ?
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Who owns the exclusive rights on the logo design ?
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Can I finalize more than one designs ?
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What if I want to edit the logo after finalizing the design ?
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Will I get the logo in all black and inverted colors while finalizing ?
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Do you do only logo design or are you able to design business cards and other brand materials ?
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What is a vector file ?
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Will I get source vector files for the finalized design ?
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I need layered photoshop files too. Will I get it ?
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Where can I submit feedback for your service ?
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I have some issues, where should I escalate the matter?
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